THE NAAB HOUSE

Shipping & returns

DELIVERY & POLICY

Shipping & Returns

Naab delivers pure honey, cow desi ghee, and premium natural products across Pakistan with protective packing. We take great care to ensure your order arrives safely at your doorstep.

🚚 Nationwide Delivery

We deliver across Pakistan via trusted courier partners. Timelines vary slightly based on destination city, weather, and courier schedules.

⚙️ Order Processing

Orders are processed promptly after confirmation. Please double-check your complete address and mobile number before placing orders.

📦 Secure transit Packing

Every glass jar and fragile product is wrapped with multi-layer protective materials to minimize any risk of transit damage.

TRANSIT PROTECTION

Damaged Parcel Policy

If your parcel arrives damaged or broken during transit, please notify us immediately. To help our team resolve your case quickly, please provide the following:

🧾
Order Number
📸
Parcel Photos
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Item Photos
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Courier Tag
Returns & Refund Eligibility

Due to the natural and edible nature of food products, opened or used items cannot be returned.

When Returns are Accepted

• An incorrect product was delivered.
• Item was damaged upon receipt.
• Product does not match order confirmation.

*Products must remain completely unused and in original packaging.

Refunds & Replacements

Upon verification and approval of your claim, we will issue a replacement or refund depending on the situation.

*Shipping fees are non-refundable unless the fulfillment error was made on our end.

HAVE QUESTIONS?

Need Support with Your Order?

Our team is ready to assist you with order tracking, returns, or delivery updates.