1. Return Eligibility
You may request a return if:
- You received a wrong product.
- The product arrived damaged or leaking.
- The product is defective or not in acceptable condition.
- The product received is significantly different from what was ordered.
For food and natural products, returns are accepted only where there is a genuine issue with the product or order.
2. Report an Issue
Please contact us as soon as possible after receiving your order. To help us resolve the issue quickly, provide:
- Your order number
- A brief description of the issue
- Clear photos/videos of the product and packaging
Our team will review your request and guide you through the next steps.
3. Refunds
Once your return/refund request is approved, the applicable refund will be processed through the original payment method or another agreed method.
The time required for the refund to appear may depend on your payment provider or bank.
4. Non-Returnable Items
For hygiene, food-safety, and quality reasons, opened or used food products generally cannot be returned simply because you changed your mind.
5. Damaged Orders
If your parcel arrives damaged, please take photos of the package and product before disposing of or opening the packaging where possible. This helps us investigate the issue with our delivery partner.
6. Order Issues
If you receive an incorrect or incomplete order, please contact us with your order details. We will review the issue and, where applicable, arrange a replacement or refund.
7. Contact Us
For any return, replacement, or refund queries, please contact Naab Customer Support with your order number and details of the issue.
Naab — Pure & Natural
Goodness in every jar.